Refund Policy
At BrimKnollPark, we take pride in the quality of the delicious pizzas and exceptional customer service we provide. Our refund policy is designed to provide a clear, fair, and straightforward process to address any issues that may arise with your order through our website brimknollpark.sbs or our service.
Order Cancellation
If you need to cancel your order, please call us immediately at +39 06 6992 1234. Orders can only be canceled before they have gone into preparation; once preparation has begun, we are unable to accept cancellations. If an order is successfully canceled before preparation, you will receive a full refund to your original payment method.
Quality Concerns
We stand behind the quality of our food. If your pizza does not meet your satisfaction, please contact us within two hours of your order delivery or pickup. Provide a detailed description of the issue and, if possible, a photo. We will assess the situation and at our discretion, may offer a replacement, partial refund, or full refund in €.
Incorrect Order
In the unlikely event that you receive an incorrect order, please contact us immediately at +39 06 6992 1234. We will prioritize the preparation of the correct order and arrange for a prompt delivery or pickup at no additional cost to you. Alternatively, you may choose a refund for the incorrect items.
Refund Time Frame
Once a refund is initiated, it may take up to 5-10 business days to be processed and credited back to your original payment method. Refund times may vary depending on your bank or payment service provider.
Non-Refundable Items
Please note that certain items, such as gift cards and promotional deals, are non-refundable. Additionally, we cannot offer refunds for orders that have been fully consumed or discarded.
Return of Physical Goods
Given the perishable nature of our products, we do not accept physical returns of food items. However, if you have received an additional non-food item that you wish to return (such as merchandise or accessories), please contact us for return instructions within 14 days of receipt. Items must be returned in their original condition and packaging.
Contact Us
If you have any questions or concerns regarding your order, please do not hesitate to reach out to us at +39 06 6992 1234. We are committed to ensuring your complete satisfaction with our products and service.
Changes to This Policy
BrimKnollPark reserves the right to modify or update this refund policy at any time. We encourage you to review it regularly to stay informed of any changes. This policy was last updated on March 1, 2023.
Our Location
BrimKnollPark
Via Margherita,
Roma, 00184,
Italy